Refund policy

We have a 30-day return policy, which means you have 30 days from the date you receive the item to request a return. To start a return, please contact us at info@dollfactorydirect.com. Please note that returns must be approved and returned to the following address within the 30 day return period: 

 

Doll Factory Direct

260 Business Park Way #B

Royal Palm Beach, FL 33411


To be eligible for a return, your item must be in new, unused condition and in its original packaging.